Dear Sirs,

SUEK abides by the rule of being a reliable partner able to provide continuity and expediency of supplies and strictly observing its contractual obligations despite any perturbations on the market.

Therefore the opinion of our clients concerning the way in which SUEK carries out its business is exceptionally important for us. Your judgment gives us a chance to better understand your perception of SUEK’s operations and results. On the basis of your demands and expectations we will plan further improvement of our activities.

Please, fill in form offered below. In case you will have any difficulties with filling the given questionnaire on a site, you also can download it and send us to e-mail bssm@suek.ru or fax it at +7 (495) 795-2542.

We thank you in anticipation of careful filling in the questionnaire!

Company Information:

When answering the questions below, we would like you to assess your level of satisfaction with the way SUEK exercises its business using a scale from 1 to 10 points, where: 1 – absolutely dissatisfied ; 10 – fully satisfied.

Assess the ability to find professional solutions while in the contracting process.
Are you contented with the time it takes to prepare financial documentation?
Are you contented with the offered terms of payment?
Does the assortment of coals provided by SUEK meet your demands?
Are you contented with the offered time schedules and regularity of supplies?
Assess the ability of SUEK to meet your requirements of the scope of supplies?
Does the product supplied by SUEK fit in the declared price bracket?
Do the actual quality parameters of the product meet those declared in the accompanying papers (specifications)?
Assess the ability of SUEK to comply with the time schedules and regularity of supplies.
Does SUEK provide the required conditions of transportation and safety for the product?
Do you receive full and duly updated information on the current state of delivery?
How fast and professional are solutions to the problems arising through the time of delivery?
How fast and full is response to claims or complaints?
How do you estimate the partnership with SUEK in general?
Has partnership with SUEK equaled your expectations?
Compare SUEK with a would-be perfect company.
Are you willing to cooperate with SUEK in the future?
Are you willing to recommend SUEK to your business partners?
Please, provide your ideas and recommendations on improving the business of our Company:


Thank you!

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